Employing a Flexible Workforce in a Person-Centred Environment Guide

One of the biggest challenges for providers will be engaging, supporting, retaining and continuously upskilling a flexible workforce that will meet the needs and wishes of people with disability. If workers and services are unavailable or rationed, the concept of consumer choice and control will have little meaning.

In response to these challenges of individualised funding, NDS is pleased to launch 'A Guide to Employing a Flexible Workforce in a Person-Centred Environment' [PDF 782 KBWord 92KB]. A series of one-day workshops across NSW were also rolled out between March and June 2014. 

The guide aims to assist disability service providers to introduce flexible working practices that comply with the Australian Industrial Relations (IR) framework, and improve employee engagement and workforce utilisation. It is a useful resource for managers in organisations responsible for human resource management and workforce strategy and planning in ADHC-funded non government organisations that provide disability services. 

The guide has been developed with Jobs Australia and contains information on:

  • the challenges facing organisations in terms of attracting, recruiting and retaining a flexible and responsive workforce to meet the goals and aspirations of people with disability;
  • considering flexible employment opportunities within the existing IR framework; and
  • examining options applicable to individual organisations, and/or those choosing to collaborate to address workforce issues.
The guide and workshops are part of the NSW Industrial Relations and Workforce Development Project, funded by the NSW Government.


The Industry Development Fund is delivered by National Disability Services on behalf of Family & Community Services: Ageing, Disability & Home Care.