Workforce Capability Framework - Get it right now for the future!

Is your workforce aligned to your business strategy and positioned to meet the future needs of people with disability?

Aligning workforce and business strategy is critical to the success and sustainability for organisations providing services under the National Disability Insurance Scheme (NDIS).

One of the biggest challenges and priorities facing service providers is attracting, recruiting, retaining and upskilling a workforce to meet the needs of people with disability.

To support organisations in the changing operational environment, NDS has developed the Workforce Capability Framework. It is a robust, consistent and transparent framework that can be used to underpin all people management strategies and enhance organisational culture.

Designed in collaboration with over 65 sector representatives, the Workforce Capability Framework enables you to develop your workforce capability. It defines the skills, knowledge and capabilities required of all major job roles across the disability sector and can assist organisations in:

  • designing and redesigning jobs to meet future requirements;
  • aligning employee performance; and
  • identifying workforce development needs, priorities and areas for investment.

Jobs across the sector have been grouped into 10 job families relevant to the disability sector.

10 job families


Frameworks have been developed for all 10 job families. Here is an extract taken from the Direct Service Delivery job family framework:

Framework Graphic

To find out more, check out our 3-part recorded webinar series*:

Part 1: Introducing the Workforce Capability Framework (14:08 mins)

Part 2: Designing and redesigning jobs and job structures (11:33 mins)

Part 3: Supporting performance and development (15:00 mins)

Also available on the website is a resource pack containing:

  • 10 job family specific capability frameworks
  • The disability career planner and capability framework implementation guide
  • 20 template position descriptions

Also, take a look at the Disability Career Planner which can be found on the carecareers website. The Disability Career Planner is underpinned by the Workforce Capability Framework. It demonstrates the range of career opportunities and pathways available across the disability sector.

Feedback from disability sector representatives:

  • 'So much of the work we needed to do to identify what we want our workforce to achieve has been done already through the Workforce Capability Framework'.
  • 'The Workforce Capability Framework will not only assist us to align our workforce, it will also assist in conversations with our customers around their expectations from our employees'.

*The 3-part recorded webinars were developed by NDS with the assistance of funding provided by the Australian Government, Department of Education and Training.


The Industry Development Fund is delivered by National Disability Services on behalf of Family & Community Services: Ageing, Disability & Home Care.