Quality Management & Improvement

Organisations with the business management capabilities required to thrive in a market-based system will be able to demonstrate good practice across a range of domains that include:

  • Systems and information that measure outcomes and enable organisations to collect and report relevant data to provide evidence of the achievement of personal outcomes.
  • A commitment to strategies focused on quality and continuous improvement over time.
  • Ability to demonstrate quality externally and to people accessing services.
  • Compliance with the disability standards and successful outcomes from third party verification

IDF Resource Tools

Providing Quality Services to People with Disability

Providing quality services to people with disability is your core business. Do you have the right systems, processes and people in place to maintain and improve your quality and competitiveness and continuously define, measure and improve outcomes for the people you support?

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Support to Meet the ADHC Quality Requirements

As set out in the new Funding Agreement and outlined in the Ageing, Disability and Home Care (ADHC) quality policy, all funded service providers are required by June 2018 to have in place a quality management system, and to provide evidence to an independent third party of their performance against the NSW Disability Services Standards.

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It's Your Business Chapter 10 - Quality Management

Quality management provides a framework for service providers to understand what works well in their organisation, what needs to be improved and what needs to change to meet the needs of people receiving services.

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NDS Quality Assessment Workbook

Use this workbook to assess your organisation against the NSW Disability Services Standards. The workbook will help you to identify gaps, or areas where your organisation may need to undertake additional work in order to meet the NSW Disability Standards.

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NDS Quality Portal

NDS hosts a simple online system that guides service providers through completing their self-assessment against a wide range of standards including the NSW Disability Service Standards.

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Feedback and Complaints Management Log

As set out in the new Funding Agreement and outlined in the Ageing, Disability and Home Care (ADHC) quality policy, all funded service providers are required by June 2015 to have in place a quality management system, and to provide evidence to an independent third party of their performance against the NSW Disability Services Standards.

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Leading the Way Seminar 14 Video Recordings

The 2014 Leading the Way Seminar considered t he six IDF priority areas, drawing on the experiences and expertise of business and community leaders. Delegates were challenged to think: is your organisational culture, mission,

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NDIS Provider Toolkit

The NDIS Provider Toolkit has been developed to help organisations to transition to the new market and maintain services that are viable and responsive, by helping them to understand and act to anticipate the opportunities and risks awaiting them.

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Sector Support Consultants

The team of Sector Support Consultants is funded by the IDF to provide individual organisational development advice and guidance to the CEOs and Boards of all ADHC funded NGOs.

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The Industry Development Fund is delivered by National Disability Services on behalf of Family & Community Services: Ageing, Disability & Home Care.